Table of Content
Contractor called me same day made appointment never showed up. Called contractor was told he was running late would be there at such and such. Four hours later he arrives in beat up passenger car with Nevada state plates and no tools to work with. He confirms unit is dead but has no replacement with him. Called Old Republic offered to reschedule with someone else. I cancelled my policy and asked for a buyout to replace unit locally.

She also has hosted videos on DIY home tips and solutions and launched multiple home improvement review boards staffed with licensed pros. Payout caps will vary from state to state, so talk with an Old Republic representative to determine what caps are in effect in your area. Caps will also differ depending on which plan you purchase—they start at $1,500 for heating, ductwork and AC in the Standard plan, but increase to $2,500 with the Platinum plan. The best way to determine which plan works for you is to comb through the company’s policy options. Samantha covers all topics home-related including home improvement and repair. She previously edited home repair and design content at The Spruce and HomeAdvisor.
How to Get a Quote from Old Republic Home Protection
They will not look for a part any where that they do not have an agreement to get a kick back from, regardless to the impact they to the customer. They will be sure to collect the $75 charge up front though. If you call to follow up an open order they will out you through a repeat announcement trying to push you to the website.

They didn't do anything and even denied the claim rejecting to pay to buy spare parts to fix it giving an excuse that it could be damaged by some animal. And the inspection report shows that the HVAC was operating ok at the purchase. But Old Republic insisted that it might be some wild animals. My house is not in the wood but in a residential area with a big community of residents.
Optional Home Buyer Coverage
The Standard plan covers essential home appliances, which the Ultimate and Platinum plans build on. The Ultimate Protection Plan covers code upgrades and cranes, while the Platinum plan offers increased coverage for HVAC systems, plumbing and further code upgrades. The CRES plan also offers an advantage when it comes to trade call fees. While the service fees are still $75 per call, you’ll only have to pay the fee if a technician doesn’t render a service. In addition, if the technician discovers an issue that isn’t covered under your warranty, you won’t be responsible for the trade call fee.
To submit a claim, log in to Homeowner Central, Old Republic Home Protection’s portal for customers. Claims are accepted 24 hours a day, seven days a week, 365 days a year. Samantha is an editor who covers all topics home-related including home improvement and repair. She edited home repair and design content at websites like The Spruce and HomeAdvisor.
Old Republic Home Protection Review – What’s Covered?
I newly purchased a home in Norcross and did a home inspection before purchase. After three weeks, my tenant told me that the HVAC didn't work properly unable to reach the coolness that it supposed to. As the seller provided me with hone warranty from Old Republic Home Protection, I called and they sent a mechanic just to turn the aircon off without doing any repair but charging me $100.
They just tried to find excuses not to pay for the claims. If an insurance is not meant to solve the issues, I don't understand why buy it? Strongly suggest that home owners do not choose Old Republic as your home warranty company because you won't get covered but just pay. Besides, the customer service from Authorization Dept never calls you back as they promised.
Contact & Additional Information
Repairing equipment like your HVAC system or kitchen appliances can strain your budget, but your warranty can help to cover those repair costs. In some cases, depending on your coverage, your homeowner's insurance and home warranty may work together to protect you. For example, if your water heater fails, causing water damage to your property, your homeowner's insurance may repair the resulting damage while your home warranty may replace the water heater. Of course, the company has come forward to the BBB stating their position, and listing their coverage and terms of service – which could prove that their unsatisfied customers are in the wrong. The BBB lists the letter sent by Old Republic Home Protection listing their coverage, terms of service, and their commitment to their customers. Perhaps the most important page is the Home Warranty Brochure / Pricing one, however.
Next, it came the freon is low since the system lost freon from the years of service and it needs a refill. They again brought up their not covered protocol saying is one thing in your HVAC system is under warranty, we will not pay for the damage in the other parts of the HVAC system since one is under warranty. So practically they will not cover anything in my house if at least one thing is under warranty. Now I am looking for my full policy refund otherwise I am considering to go legal for their lies. Since January 3, 2022, I have contacted this company more than a dozen times for repair of my Kitchen Aid dishwasher. They sent a technician once who advised he couldn't order the part and it had to be ordered through OHRP.
Beware of selecting Old Republic as a home warranty company as their practices border on fraud. We also analyze sample contracts from each company to understand specific coverage terms. If you should request non-emergency service outside of normal business hours, you will be responsible for additional fees, including overtime compensation. Home warranties don’t typically cover a full roof replacement in the event of a leak, but they may cover smaller repairs due to leaks. If the leak occurs due to an act of God, like severe weather, your homeowners insurance may cover it instead. Old Republic has a high rating from the Better Business Bureau and customers appreciate the company for its quick response time and 24/7 customer service availability.

A second time the compressor went out, you cannot get them to agree to repair or replace the unit. They simply will not decide and keep asking for more information, or something in writing and once received, they ask again. Reading the Old Republic reviews by existing customers helps you understand the company’s service quality based on their collective experience. It also enables you to understand the intricate details of company claims. Old Republic Home Warranty covers HVAC systems but the plans give people a choice between having their HVAC or refrigerator covered. All the components that affect the heating operation of the unit are covered.
It’s worth noting that the Old Republic Home Protection will offer cash in lieu of repairs if certain parts are not available. Let’s get right into our review with a quick overview of the website. From the homepage, you can log into a number of different portals depending on whether you’re a realtor, homeowner, or contractor. You can request services easily, find video resources to help better inform you, and read frequently asked questions, among other things.
